There are a variety of options for getting help with teaching technology tools.

The help button on the global navigation bar will connect you to 24/7 Canvas support so if you have an issue outside of normal business hours this is your best bet. You can search their guides, call the support line, or chat online with a representative.
The Teaching and Scholarly Learning Team can assist you during normal business hours. You can email teaching@rice.edu.
The Canvas Status Page will show you if there are any known issues at that moment.

You can sign up for Teaching and Scholarly Learning workshops which go in-depth into the uses of specific tools, ways to use Canvas, and more.
You can sign up for one-on-one slots with the Teaching and Scholarly Learning Team. For Assistance with Canvas. For Assistance with Kaltura. For Assistance with Zoom. For more information about what we offer, go to the One-on-One Appointments tab at the Canvas Training Center page.
You can also email Teaching@rice.edu for any specific issues related to Canvas, Kaltura, Zoom, or other tools.
To be updated about new features and changes in Canvas and other tools, visit our Teaching and Learning with Canvas Blog. You can also subscribe to our monthly newsletter by going to LE-News and clicking “Join Group” or by sending an email to Teaching@rice.edu.